Qr848 Privacy Policy — User Data Protection

1. Information We Collect

Qr848 collects various types of information when you register, use the platform, or contact our support. This information is necessary for us to provide you with a secure, efficient, and relevant service.

Account Information

Includes your full name, mobile number, email address, and password upon registration. This information is used to verify your identity and grant access to your platform account.

Payment Information

For financial transactions in Malaysian Ringgit (MYR), we may retain transaction records including the payment method used — such as DuitNow and bank transfers — along with the transaction amount and date and time. We do not store full bank account numbers or payment card details directly on our servers.

Device & Browser Information

This includes device type, operating system, browser type, IP address, screen resolution, and other technical data automatically transmitted by your device when accessing the platform. This information is used to optimise the user experience and detect any unusual activity.

Usage Data

We record the pages you visit, games you play, session duration, in-platform actions, and general usage patterns. This data helps us understand how users interact with the platform and improve our services.

2. Purpose of Data Use

Information collected by qr848 is used for the following purposes:

• Processing account registration and verifying user identity for security purposes.
• Processing deposits and withdrawals in MYR and maintaining accurate transaction records.
• Providing customer support and responding to enquiries submitted through official channels.
• Sending important account-related notifications, including transaction confirmations and security updates.
• Detecting and preventing fraud, unauthorised access, and activities that violate the platform's Terms & Conditions.
• Complying with applicable legal and regulatory requirements in Malaysia.
• Improving platform features and personalising the user experience based on usage patterns.

Qr848 will not use your information for any purpose beyond what is stated here without first obtaining your consent.

3. Use of Cookies & Tracking

The qr848 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions properly. Cookies are small data files stored on your device by your web browser.

We use cookies for the following purposes:

• Session cookies: Keeps you logged in while using the platform so you don't have to sign in again every time you navigate to a new page.
• Preference cookies: Saving your preferred language and display settings for use on future visits.
• Analytics cookies: Collecting anonymised usage data to help us understand how the platform is used and identify areas for improvement.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the qr848 platform.

4. Data Storage & Security

Qr848 implements appropriate technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.

The protective measures we employ include:

• SSL encryption for all data transmitted between your browser and our servers.
• Strict access controls on internal systems that store user data.
• Continuous monitoring to detect suspicious activity or unauthorised access attempts.
• Passwords are stored in cryptographically processed form and cannot be read by anyone, including our internal staff.

While we take all reasonable steps to protect your data, no digital security system can guarantee absolute protection. We encourage you to also do your part by using a strong password and keeping your login credentials confidential.

User data is retained for as long as an account remains active and for any additional period required to comply with applicable laws and regulations. Following account closure, data may be kept for a further period as specified by legal compliance requirements.

5. Sharing Information with Third Parties

Qr848 does not sell, rent, or disclose users' personal information to third parties for marketing or commercial purposes without user consent. However, we may share information in the following limited circumstances:

• Service providers: We may share necessary information with third-party service providers who assist us in operating the platform, such as payment processors and infrastructure providers. These providers are bound by strict confidentiality obligations.
• Legal requirements: We will disclose information when required to do so by Malaysian law, court order, or the directive of a competent authority.
• Platform protection: In cases of fraud or serious security threats, we may share the necessary information with the relevant authorities.

In all instances of sharing, we ensure that only the minimum necessary information is disclosed and that recipients are subject to appropriate data protection obligations.

6. User Rights, Policy Amendments & How to Contact Us

Right to Access & Correction

Users have the right to request access to the personal information we hold about them. If you find any information that is inaccurate or outdated, you may submit a correction request through our customer support. We will process such requests within a reasonable timeframe.

Right to Deletion

Users may request the deletion of their account and personal information. Such requests will be processed subject to legal requirements that may obligate us to retain certain records for a specified period. qr848 will inform you of any applicable limitations when processing a deletion request.

Privacy Policy Amendments

Qr848 reserves the right to modify this Privacy Policy at any time. Any material changes will be communicated via in-platform notifications or to your registered email address. Continued use of the platform after an amendment takes effect constitutes acceptance of the updated policy.

How to Contact Us

For any questions, requests, or complaints regarding privacy and data protection, please contact the qr848 support team via email at [email protected]. We are committed to responding to all privacy-related enquiries within a reasonable timeframe.